Terms and Conditions
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The following is a summary of my Terms and Conditions...a full written copy will be given to you at your first appointment.
Cancellation Policy
It is my policy to ask for 24 hours notice if you are unable to attend your appointment. If you cancel less than 24 hours before your appointment you will be charged the full session fee. All 'no shows' will automatically be charged the full session fee. Payment
Payment is by cash or cheque during a treatment session. If you wish to pay by internet banking please ask me for my details and the session must be paid for in advance of your appointment. All workshops and courses must be paid for at time of booking as places cannot be held without payment. Ethics
I am insured to practice and teach through the Federation of Holistic Therapists and abide by their Code of Conduct and Professional Practice. Confidentiality, Privacy and Data Protection
Your privacy is very important to me and any information you share with me is completely confidential. I will always go through and fill in a consultation form with you on your first visit and keep this, along with any brief hand-written treatment session notes, safely and securely. The purpose of taking a consultation and keeping session notes is to make sure that I have your relevant personal and contact details, to help me tailor your treatment to your specific needs and to help us both make the most effective use of our time together. By signing your consultation form you are consenting to my keeping it and your session notes, as laid out in this section. I will also seek your written permission to contact you via email, telephone and text. Please rest assured that all emails and texts received from you and containing any personal information will be deleted as soon as possible after reading. I respect your right to ask me to no longer contact you (via email for my records) if you so wish. I am very happy for you to contact me via social media but would actively discourage you from sharing sensitive personal information, simply because I cannot vouch for its security. I have a legal and insurance requirement to keep all consultation forms and session notes for a period of 7 years after your last visit, or 7 years after a minor reaches the age of maturity (18) which complies with the Statute of Limitations....after this all records will be securely destroyed. The only time that I would ever break confidentiality is in extreme cases, where there is danger of harm to yourself or someone else...in this instance I would always seek your permission to do this beforehand if at all possible. Under the new Data Protection laws you have a right to see any notes that I keep about you and I am happy to share these with you in person. I will never share your personal information with any third parties. For your protection I am registered with the Information Commissioner's Office (ICO). Illness
Please DO NOT attend an appointment if you have a cold, flu, virus or are ill! There are many reasons for this, but mainly because I do not want to risk cross-contamination, i.e. passing your cold through me to another client. Also, your 'healing reaction' will be worse, it will not bring your illness out or help you to get it over with more quickly and you WILL feel worse after a treatment if you are ill to start with. If you are ill, please give me a call on (01793) 871410 as soon as possible and we can rearrange your appointment for when you are feeling better. Our Commitment to Each Other
Whilst I always endeavour to do everything within my ability to facilitate a successful treatment outcome whenever possible, it is also reliant upon your active participation, interest in promoting your own healing and well-being, and willingness to undergo some work at home as appropriate and necessary. I also ask you to make a commitment to yourself and the work we do together by turning up on time, participating in your own healing and honouring our relationship, and both of our busy schedules, by paying for any missed treatments (see above). Website
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Cherri Ann Matthews Therapies and Training t: (01793) 871410 m: 07720635761 e: cherrimatthews@btinternet.com
