Terms and Conditions
It is my policy to ask for 24 hours notice if you are unable to attend your appointment, otherwise you will be charged the full session fee. All 'no shows' will automatically be charged the full session fee.
Payment is by cash or cheque during a treatment session. If you wish to pay by internet banking please ask me for my details and the session must be paid for in advance of your appointment.
All workshops and courses must be paid for at time of booking as places cannot be held without payment.
I am insured to practice and teach through the Federation of Holistic Therapists and abide by their Code of Conduct and Professional Practice.
Confidentiality and Record Keeping
All treatment sessions and records are completely confidential. I do keep brief session notes and these remain my property and would only be shared with my client's permission. I would only break confidentiality in extreme cases, where there is danger of harm to my client or another.
Please DO NOT attend an appointment if you have a cold, flu, virus or are ill! There are many reasons for this, but mainly because I do not want to risk cross-contamination, i.e. passing your cold through me to another client. Also, your 'healing reaction' will be worse, it will not bring your illness out or help you to get it over with more quickly and you WILL feel worse after a treatment if you are ill to start with. If you are ill, please give me a call on (01793) 871410 as soon as possible and we can rearrange your appointment for when you are feeling better.
Our Commitment to Each Other
Whilst I always endeavour to do everything within my ability to facilitate a successful treatment outcome, it is also reliant on your active participation, interest in promoting your own healing and well-being, and willingness to undergo some work at home as appropriate and necessary. I also ask you to make a commitment to yourself and the work we do together by turning up on time, participating in your own healing and honouring our relationship and both of our busy schedules by paying for missed treatments (see above).
Cherri Ann Matthews Therapies and Training t: (01793) 871410 m: 07720635761 e: email@example.com